1. Introduction
ToolCRM is dedicated to ensuring customer satisfaction with our products and services. This Return Policy outlines the terms and conditions under which customers can return products or cancel services and request refunds. Our goal is to make the return process as straightforward and fair as possible for all parties involved.
2. Scope
This policy applies to all customers who have purchased products or services from ToolCRM. It covers the procedures and conditions for returns, exchanges, and refunds.
3. Return Eligibility
3.1 Products
Condition: Products must be returned in their original condition, unused, and in their original packaging.
Timeframe: Returns must be initiated within 30 days of the purchase date.
Proof of Purchase: A valid proof of purchase (receipt or order number) is required for all returns.
3.2 Services
Condition: Services must not have been fully rendered. If the service has commenced, a partial refund may be considered based on the work completed.
Timeframe: Cancellation requests for services must be made within 30 days of the purchase date or as specified in the service agreement.
Proof of Purchase: A valid proof of purchase (contract or order number) is required for all service cancellations.
4. Non-Returnable Items
Certain items are non-returnable, including:
Customized or personalized products.
Downloadable software products.
Products purchased on final sale or clearance.
Services that have been fully rendered or consumed.
5. Return Process
5.1 Initiating a Return
To initiate a return, customers must contact ToolCRM’s customer support via email, phone, or the return request form on our website. The return request should include:
Customer’s full name and contact information.
Order number and details of the product or service to be returned.
Reason for the return.
5.2 Return Authorization
Upon receiving the return request, ToolCRM will review the request and, if approved, provide a Return Merchandise Authorization (RMA) number. This RMA number must be included with the returned item.
5.3 Shipping Returns
Customers are responsible for shipping costs associated with returning items, unless the return is due to a ToolCRM error (e.g., incorrect or defective product). Items should be securely packaged and shipped to the address provided by ToolCRM.
6. Refunds
6.1 Products
Inspection: Returned products will be inspected upon receipt to ensure they meet the return conditions.
Processing: If the return is approved, a refund will be processed within 10 business days using the original method of payment.
Shipping Costs: Original shipping costs are non-refundable, unless the return is due to a ToolCRM error.
6.2 Services
Assessment: For cancelled services, ToolCRM will assess the extent of the service rendered.
Processing: If a refund is approved, it will be processed within 10 business days using the original method of payment.
Partial Refunds: For partially rendered services, a prorated refund may be issued based on the work completed.
7. Exchanges
ToolCRM does not offer direct exchanges. Customers wishing to exchange a product should return the original item for a refund and place a new order for the desired product.
8. Defective or Damaged Products
If a product is received defective or damaged, customers should contact ToolCRM immediately. ToolCRM will arrange for the return of the defective or damaged product and provide a replacement or full refund, including shipping costs.
9. Return of Promotional Items
If a purchase included a promotional item, the promotional item must also be returned to qualify for a full refund. If the promotional item is not returned, the value of the item may be deducted from the refund.
10. Warranty Claims
For products covered by a manufacturer’s warranty, customers should contact the manufacturer directly for warranty claims and repairs. ToolCRM can assist with contact information and support for warranty claims.
11. Exceptions and Special Cases
ToolCRM reserves the right to handle returns and refunds on a case-by-case basis. Exceptions to this policy may be made at the discretion of ToolCRM management to accommodate special circumstances.
12. Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
Address:
ToolCRM 9 Mohawk Avenue Hawthorne, NJ
Email:
support@toolcrm.com
Phone:
+1 860-516-1655
