Privacy Policy

1. Introduction

Welcome to ToolCRM. ToolCRM (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website toolcrm.com (the “Site”), as well as your rights in relation to that information. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@toolcrm.com.

By using our Site and services, you agree to the terms and conditions of this Privacy Policy. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Site and our services.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

2.1 Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site (such as by posting messages in our online forums or entering competitions, contests, or giveaways), or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect can include:

• Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
• Preferences: We collect your preferences and settings such as time zone and language.
• Feedback and Correspondence: We collect information you provide when you participate in surveys, request customer support or otherwise communicate with us.
• Marketing Information: We collect information you provide when you sign up to receive marketing communications from us.

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Site and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Site (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
• Device Data: We collect device data such as information about your computer, phone, tablet, or other devices you use to access the Site. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data: We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Site. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt-out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt-out, you may not be able to use certain aspects of the Services.

2.3 Information Collected from Other Sources

In addition to the information we collect directly from you, we may also obtain information about you from other sources, including third parties, business partners, affiliates, or publicly available sources. This information may include:

• Publicly Available Data: Data from social media profiles, marketing lead data, and other publicly available data sources.
• Third-Party Data: Data from third parties including our business partners and service providers.

3. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

• To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To Send Administrative Information to You: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To Fulfill and Manage Your Orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site.
• To Post Testimonials: We post testimonials on our Site that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at support@toolcrm.com and be sure to include your name, testimonial location, and contact information.
• To Request Feedback: We may use your information to request feedback and to contact you about your use of our Site.
• To Enable User-to-User Communications: We may use your information in order to enable user-to-user communications with each user’s consent.
• To Manage User Accounts: We may use your information for the purposes of managing our account and keeping it in working order.
• To Send You Marketing and Promotional Communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “Your Privacy Rights” below).
• To Deliver Targeted Advertising to You: We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• To Administer Rewards Programs and Contests: We may use your information to administer rewards programs and contests when you elect to participate in contests.
• To Protect Our Site: We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
• To Enforce Our Terms, Conditions, and Policies: We may use your information to enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To Respond to Legal Requests and Prevent Harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To Manage Your Requests: We may use your information to manage your requests to us.
• To Deliver Services to the User: We may use your information to provide you with the requested service.
• To Respond to User Inquiries/Offer Support to Users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

4. Sharing Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.4 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4.5 Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4.6 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.7 Other Users

When you share personal information (for example, by posting comments, contributions, or other content to the Site) or otherwise interact with public areas of the Site, such personal information may be viewed by all users and may be publicly distributed outside the Site in perpetuity. If you interact with other users of our Site and register for our Site through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity.

4.8 Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to our Site(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

4.9 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

Depending on where you reside, you may have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information.
• Request correction or deletion of your personal information.
• Restrict the processing of your personal information.
• Data portability.

To make such a request, please contact us at support@toolcrm.com. We will consider and act upon any request in accordance with applicable data protection laws.

6.1 Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log into your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

6.2 Opting out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

7. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) at:

Address: ToolCRM
9 Mohawk Avenue Hawthorne, NJ

Email: support@toolcrm.com

Phone: +1 860-516-1655