Cancellation Policy

1. Introduction

This Cancellation Policy outlines the terms and conditions governing cancellations of services and products provided by ToolCRM (“the Company”). By engaging with our services or purchasing our products, you agree to abide by this policy. It is designed to ensure clarity, fairness, and transparency in the cancellation process for both our customers and the Company.

2. Scope

This policy applies to all customers who have purchased services or products from ToolCRM. It covers cancellations, refunds, and related procedures for various types of services and products offered by the Company.

3. Types of Services and Products

3.1 Services

ToolCRM offers various services, including but not limited to:

• Customer Relationship Management (CRM) software setup and customization.
• Consulting services for CRM implementation and optimization.
• Training programs and workshops related to CRM usage and best practices.
• Technical support services for CRM software users.

3.2 Products

ToolCRM may also offer products such as:

• Licensed software for CRM solutions.
• Hardware devices or peripherals related to CRM functionality.
• Educational materials or resources for CRM users.

4. Cancellation Rights and Period

4.1 Right to Cancel

Customers have the right to cancel their service or product purchase under certain conditions outlined in this policy. The cancellation terms may vary depending on the type of service or product purchased.

4.2 Cancellation Period

The cancellation period begins from the date of purchase or agreement and may vary based on the specific terms agreed upon at the time of purchase. Customers are encouraged to review their purchase agreement or contract for details regarding the cancellation period applicable to their service or product.

5. Cancellation Procedures

5.1 Notification

To initiate a cancellation, customers must notify ToolCRM in writing via email, letter, or through a designated cancellation form provided by the Company. The notification should include:

• Customer’s full name and contact information.
• Details of the service or product to be cancelled (e.g., invoice number, description).
• Reason for cancellation (optional but helpful for improving our services).

5.2 Confirmation

Upon receiving the cancellation request, ToolCRM will acknowledge receipt and confirm the cancellation request within a reasonable timeframe. Confirmation may be sent via email or another agreed-upon method of communication.

5.3 Cancellation Fees

Depending on the service or product purchased, cancellation fees may apply. These fees, if applicable, will be outlined in the initial purchase agreement or contract. Customers are advised to review these terms carefully before proceeding with the cancellation.

5.4 Refund Eligibility

Refund eligibility is subject to the terms and conditions agreed upon at the time of purchase. ToolCRM reserves the right to withhold refunds or apply partial refunds based on the following considerations:

• The timing of the cancellation relative to the start date of the service or delivery of the product.
• Any costs incurred by ToolCRM in preparing to deliver the service or product.
• The extent of customization or personalization of the service or product requested by the customer.

5.5 Refund Process

If a refund is approved, ToolCRM will process the refund within a reasonable timeframe using the original method of payment, unless otherwise agreed upon with the customer. Refunds may take several business days to appear in the customer’s account, depending on the policies of the financial institution or payment processor.

6. Specific Terms for Different Services and Products

6.1 CRM Software Services

For services related to CRM software setup, customization, or consulting:

• Cancellations must be requested before the commencement of the service.
• If cancellation occurs after work has commenced, a partial refund may be considered based on the work completed and expenses incurred by ToolCRM.

6.2 Training Programs and Workshops

For training sessions or workshops conducted by ToolCRM:

• Cancellations must be requested within a specified period before the scheduled session.
• Late cancellations may result in forfeiture of the registration fee or a cancellation fee, as outlined in the registration terms.

6.3 Product Purchases

For purchases of licensed software, hardware devices, or educational materials:

• Returns and cancellations may be subject to restocking fees or depreciation charges, depending on the condition of the returned product.
• Opened or used products may not be eligible for a full refund and may be subject to inspection and evaluation by ToolCRM.

7. Customer Responsibilities

Customers are responsible for:

• Reviewing and understanding the cancellation terms and conditions applicable to their purchase.
• Providing accurate and complete information when requesting a cancellation.
• Complying with any procedural requirements outlined in this policy or the purchase agreement.

8. Company Rights and Responsibilities

ToolCRM reserves the right to:

• Refuse a cancellation request that does not comply with the terms and conditions outlined in this policy.
• Apply cancellation fees or withhold refunds in accordance with the terms agreed upon at the time of purchase.
• Modify or update this Cancellation Policy as necessary to reflect changes in Company practices, industry standards, or regulatory requirements.

9. Dispute Resolution

In the event of a dispute regarding a cancellation or refund, customers and ToolCRM agree to resolve the matter through good-faith negotiation and communication. If a resolution cannot be reached informally, both parties may seek mediation or arbitration as outlined in the purchase agreement or applicable law.

10. Contact Us

If you have any questions or concerns about this Cancellation Policy, please contact us at:

Address: ToolCRM
9 Mohawk Avenue Hawthorne, NJ

Email: support@toolcrm.com

Phone: +1 860-516-1655